Prime Video Not Working? Here’s How to Fix It

Rosy

Prime Video is one of the most popular streaming platforms, but like any app or service, it can sometimes run into issues. Whether you're facing buffering, login errors, or playback problems, here's a complete guide to troubleshooting and fixing Prime Video when it's not working.


1. Check Your Internet Connection

• Ensure your Wi-Fi or mobile data is stable.
  
• Run a speed test — Prime Video requires at least 1 Mbps for SD and 5 Mbps for HD streaming.
  
• Restart your router if speeds are unusually low.
  
  

2. Restart the App or Device

• Close the Prime Video app completely and reopen it.
  
• If you're on a smart TV, streaming stick, or console, restart the device.
  
• Sometimes a simple reboot clears temporary glitches.
  
  

3. Update Prime Video

• Outdated versions of the app can cause playback issues.
  
• Go to your device's app store and check for updates.
  
• Keeping the app updated ensures compatibility with the latest features.
  
  

4. Clear Cache and Data

• On mobile devices or smart TVs, go to Settings → Apps → Prime Video → Storage .
  
• Clear cache and data to remove corrupted files.
  
• Log back in after clearing data.
  
  

5. Check Amazon Server Status

• Sometimes the issue isn't on your end.
  
• Visit Amazon's official status page or check social media for outage reports.
  
• If servers are down, you'll need to wait until Amazon resolves it.
  
  

6. Disable VPN or Proxy

• Prime Video may block access if you're using a VPN or proxy.
  
• Turn off VPNs and try again.
  
• If you need a VPN, ensure it supports Prime Video streaming.
  
  

7. Verify Your Account and Subscription

• Make sure your Amazon account is active and your Prime subscription hasn't expired.
  
• Check payment methods for any issues.
  
• Log out and log back in to refresh account settings.
  
  

8. Adjust Playback Settings

• Lower video quality if your internet speed is unstable.
  
• Go to Settings → Playback → Quality and select SD or Auto.
  
• This reduces buffering and improves smooth playback.
  
  

9. Reinstall the App

• If none of the above works, uninstall and reinstall Prime Video.
  
• This ensures you're starting fresh with the latest version.
  
  

10. Contact Amazon Support

• If problems persist, reach out to Amazon's customer support.
  
• They can check account-specific issues or device compatibility.
  
  

Final Thoughts
Most Prime Video issues can be fixed with simple steps like restarting the app, checking your internet, or updating software. If the problem is on Amazon's side, patience is key until they restore service.